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Project Overview

Challenge: Prototype an interactive kiosk that’s unique for the marketplace, feasible, and desirable for a target context and audience.

Time: 4 weeks Tools: Figma, Adobe Illustrator Team: Jasmine Tran, Daniel Andrews, Marcos Montano

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[1] Opportunity

[2] User Research

[3] Lo-Fi Wireframes

[4] Hi-Fi Prototype

[5] Conclusion

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[1] Opportunity

In order to find a solution to our challenge, we had to scope out areas that might desire a unique kiosk. We recognized that challenges = opportunities.

We conducted fieldwork interviews at a gym in order to identify problems. We recognized three pain points from the 6 interviewees:

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• Frustration with gym experience
  • All interviewees reflected on feeling intimidated or confused by gym equipment
• Need for personalized guidance
  • Beginners tend to need more guidance, while seasoned gym-goers can rely on their own knowledge or routines
• Desire for convenience
  • Gym-goers often face challenges with scheduling, especially when the gym is busy

[2] User Research

After discovering a potential opportunity in gyms, we created personas in order to have a representation of our target users:

We then created storyboards to visually map out the users’ frustrations and see if the problems were relatable and if the proposed solutions were desired.

We conducted additional interviews from the same users as our fieldwork:

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• 3/5 users recalled a time where they had difficulty with using gym equipment
• 3/5 users found themselves in a situation where they wanted guidance in the gym but didn’t want to spend money on a personal trainer
• 5/5 users felt a kiosk could offer a helpful way to manage their gym membership

[3] Lo-Fi Wireframes

Based on our pain points, we decided our kiosk would have three main functions:

1. A way to see available equipment updated in real-time
2. Workout plans curated to beginner gym goers goals
3. A way for gym goers to manage their gym membership without the assistance of staff

We tested our low fidelity wireframes with users, taking note of what worked and what didn’t:

view testing

Key Notes:

• Wasn’t clear that the map for available gym equipment was a map of the gym
• Search bar went unnoticed
• Straightforward, simple flow
• Clearly labeled buttons
• Workouts could be made more clear

Early Physical Prototype

We created our physical prototype using cardboard to get an idea of the dimensions and the shapes we would need to laser cut.